How to Delete a Device Attached to a Different Account from HIK-CONNECT Account?

If you have registered your Hikconnect account with an email or mobile phone number, you can log in to the account and delete your device by re-creating the password of the account to which the device is added by clicking on the "forgot password" icon in the login interface section from your mobile phone. However, if you do not know the telephone and e-mail address of your attached account, you need to proceed with the steps below.

You can open a new account from the latest version of the Hikconnect application that you downloaded to your mobile phone. Then, when adding the device, the "UNBIND" option will appear as an option. You can delete it by clicking here. The device and phone must be on the same LAN Wifi.

IMPORTANT WARNING: Make sure that the hikconnect P2P function of the device is online when deleting.

Click "click" to download the latest version of Hikconnect, you need to download the latest version of Hikconnect.

Another deletion option is; You can try the SADP tool with the unbind option by connecting your device to the same LAN network using the version in the link.

Click to download the SADP link

You can download from the Frequently Asked Questions section.

If you still receive an error after these two steps and the deletion process is unsuccessful, our advice is to check whether the device is on the current version. If it cannot be deleted by the user; The serial number of the device, error screens during deletion and device version information must be collected and sent to the relevant distributor. You will be directed depending on the error source.